FAQ

Q. How do I open an account?
Ans: You can open an account by calling us or sending an email to our team. We look forward to assisting you with the setup.

Q. How do I send my jobs?
Ans: You can send your jobs through email, or by using our FTP service. For customers planning to send more than 200 jobs a month, we provide complimentary FTP space.

Q. What quality controls have you adopted?
Ans: All files are meticulously completed by our skilled artists and digitizers and undergo thorough quality control by our Quality Assurance team. Additionally, our Manager performs random sampling to ensure the highest standards.

Q. Could you send me your price list through e-mail?
Ans: Certainly. To receive our updated price list, please email a request to [email protected].

Q. I am a high-volume customer (more than 10 jobs per day). Do you offer special pricing?
Ans: Yes, customers who plan on sending more than 200 jobs a month qualify for special pricing. Please contact us to discuss your specific needs.

Q. What are your turn times?
Ans: We guarantee next business day delivery for U.S. and Canadian customers. For customers in other regions, we ensure a 24-hour turnaround time from the receipt of artwork.

Q. When do I get the invoice?
Ans: You can choose from daily, weekly, fortnightly, or monthly invoicing options based on your preference.

Q. What payment options do you provide for payment of invoices?
Ans: We accept payments via PayPal.

Q. What if I am not satisfied with my order?
Ans: Customer satisfaction is our priority. If you are not satisfied with your order, you are not required to make a payment.

Q. How do I know that you have the capabilities to meet my requirements?
Ans: We have numerous satisfied customers who can attest to our capabilities. We would be happy to provide references upon request.

Q. What communications do you have for long-term business?
Ans: We utilize the latest software tools to facilitate smooth communication and collaboration. Please let us know your requirements, and we will assist you with any IT needs.

Q. What file formats do you support?
Ans: We support all file formats required for the custom design industry. Please contact us for specific details.

Q. How will I get my orders back?
Ans: You will be notified via email once your job is completed. Files can be sent back to you through email, or using our FTP service.